24/7 IT Support Lead — Incident & Process Improvement

Agileengine in Bogotá, Colombia is seeking an experienced IT Support Team Lead. The role involves managing a team of IT Support Engineers in a 24/7 environment, ensuring optimal scheduling and incident resolution processes.

The ideal candidate has proven experience in IT support leadership, knowledge of incident management, and strong communication skills. Benefits include competitive compensation, professional growth opportunities, and a flexible work schedule to foster work-life balance.