Job Description
This role is based from our Hartlepool office.
You will have 1st line experience in proving IT service for users in the following:
Demonstrate excellent customer service and influencing skills across various mediums.Knowledge of using Microsoft office suite ( Outlook / Excel )Flexibility in approachSelf MotivatedAbility to make decisions and take ownershipStrong communication skillsExcellent attention to detailAbility to follow instructionsExperiencing of working in a first line role and a understanding of ITIL is desirable but not requiredRole involves:
To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAsTo manage the customer mailboxes and ensure timely logging of emails in ITSM Tool.To accurately log all relevant inciden...