2nd Line Technical Support Engineer (Remote & Onsite)

Elite Search • johannesburg, johannesburg • Posted June 16, 2026

Position Overview

Key Responsibilities
  • Provide 2nd line technical support to residential and business customers.
  • Troubleshoot fibre internet connectivity issues remotely.
  • Diagnose and resolve network, router, LAN, and WiFi-related issues.
  • Manage and update support tickets using Halo Helpdesk.
  • Take ownership of escalated incidents from 1st line support.
  • Ensure support requests are resolved within agreed SLA timeframes.
  • Configure and troubleshoot WAN and WiFi routers.
  • Investigate DHCP, packet loss, latency, and speed-related issues.
  • Conduct onsite visits to homes, estates, and business premises across Gauteng.
  • Install, configure, and optimise routers and networking equipment.
  • Perform LAN and WiFi assessments to improve network performance.
  • Liaise with Fibre Network Operators (FNOs) regarding faults and escalations.
  • Provide basic VoIP troubleshooting and support.
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