Account Manager

Responsibilities and Duties

For detailed job-specific tasks and duties completed on a regular basis by the employee please reference the AM Playbook - Home Page on insite. This section lists job-specific tasks and duties such as the ones listed below that are completed on a regular basis by the Account Manager. This list may be edited to the specific job role.

• Strengthen relationships with existing accounts.
• Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact.
• Understand customers business and strategy and our role with the customer.
• Ensure customer satisfaction and follow up.
• Communicate service issues to Department Managers/Supervisors.
• Identify opportunities and grow business from existing house accounts.
• Assist with collections when needed.
• Manage client profiles and updates on the CRM
• Build territory maps showing number o...