Account Officer

The Account Officer is responsible for overseeing security operations and maintaining high-level client relationships to ensure business continuity and service excellence. This role involves managing onsite personnel, coordinating with internal departments for billing and recruitment, and ensuring full compliance with SIRA and HSE regulations.

Key Responsibilities

• Onsite staff deployment to ensure all personnel are well-groomed, adequately trained, and possess valid SIRA licenses.
• Maintain consistent delivery of client Service Level Agreements and resolve operational anomalies discovered during site inspections.
• Act as the primary point of contact for clients to strengthen relationships, address requests promptly, and ensure high retention rates.
• Coordinate with Business Development, Finance, and HR departments to facilitate operational requirements for new and existing contracts.
• Supervise the accuracy and timely submissio...