ACCOUNT REP I- On-site

Crawford Memorial Hospital • Robinson, Illinois • Posted July 21, 2026

Position Overview

Position Summary

The Account Rep is responsible for providing outstanding customer service while performing a variety of clerical duties related to receiving, verifying, processing and recording insurance and patient payments. Will also perform business office secretarial duties including answering patient inquires and questions regarding patient payments.

General Duties, Tasks and Responsibilities

  • Ensures insurance claims are billed through the billing system after appropriately coded; reviews billing system errors and fixes prior to sending claims; sets up secondary claims to bill or notify appropriate biller for billing.
  • Determines appropriate payment plan option(s) requested by patient based on income level; demonstrates good judgment on patient's reported income level in determining if more documentation is necessary and collects required documentation as needed.
  • Accurately posts insurance payments; bills self-pay balances; sets ...