AD - Sales Support

Key Responsibilities

• Engage, coach, and develop employees under your supervision using a coaching and competency development approach.
• Plan, organize, and oversee team workload, taking into account schedules, vacations, absences, and operational needs.
• Assess individual and team performance, set clear objectives, and ensure ongoing follow-up.
• Act as a resource person in managing complex situations by analyzing partner requests, providing tailored solutions, and supporting teams.
• Ensure rigorous management of partner requests based on key performance indicators (KPIs) related to service timelines, quality, and service standards.
• Collaborate closely with sales teams, actuarial teams, and internal partners to ensure support aligned with the priorities and objectives of the VP – Sales and Partner Experience.
• Act as a change agent to support organizational and operational transformations.
• Contribute to busine...