Administrative Assistant
Insight Global • Radnor, PA • Posted June 29, 2026
Position Overview
Job Description
We are seeking a detail-oriented and customer-focused Administrative Assistant to support daily operations by serving as the first point of contact for incoming client requests. This individual will play a key role in answering phone calls, identifying client concerns, and creating accurate support tickets related to server or system issues. The ideal candidate is organized, responsive, and comfortable working in a fast-paced, client-facing environment.
Key Responsibilities:
• Answer and manage a high volume of incoming phone calls from clients
• Create and log tickets for server board issues and general client concerns
• Accurately document issue details, including urgency and impact
• Route tickets to the appropriate internal teams for resolution
• Monitor ticket progress and follow up to ensure timely completion
• Communicate updates and resolutions back to clients in a professional manner
• Maintain organized records of all service ...
We are seeking a detail-oriented and customer-focused Administrative Assistant to support daily operations by serving as the first point of contact for incoming client requests. This individual will play a key role in answering phone calls, identifying client concerns, and creating accurate support tickets related to server or system issues. The ideal candidate is organized, responsive, and comfortable working in a fast-paced, client-facing environment.
Key Responsibilities:
• Answer and manage a high volume of incoming phone calls from clients
• Create and log tickets for server board issues and general client concerns
• Accurately document issue details, including urgency and impact
• Route tickets to the appropriate internal teams for resolution
• Monitor ticket progress and follow up to ensure timely completion
• Communicate updates and resolutions back to clients in a professional manner
• Maintain organized records of all service ...