Job Description
Department:Centralized Trucking
Position Reports To: Supervisor - Service Provider Management
Summary Description
Assist Supervisor/Department Head with all aspects of the Department, while ensuring the proper and timely movement of freight.
Responsibilities & Duties:
Learn and apply Company’s Customer Service Standard to ensure that service quality can be up to company standard for both internal and external customers.Carry out and supervise the team for customer service, handle complaints from internal and external customersAssist Branch Transcon sales effortContact, seek the certified trucking service provider and pick up, delivery services provider met company standardPerform periodical assessment for Service Providers to maintain and improve the quality of serviceDo customer service and customer assessment for Transcon’s operations...