AI-Driven L2 Support Engineer — EdTech Troubleshooter

Crossover is looking for an L2 Support Engineer based in Buenos Aires, Argentina. In this full-time position, you will address complex customer issues escalated by AI systems and deliver hands-on support to improve operational efficiencies.

The ideal candidate will have at least 3 years of experience in technical customer support, possess strong troubleshooting skills, and have a fundamental understanding of coding. This role demands proactive problem-solving and effective coordination with various stakeholders.