Application Support Analyst

Job Description

About the role

We are partnering with a leading organisation to find a skilled Application Support Analyst ready to own the reliability of critical business software. You will be the first and second line of defence — fielding complex user issues, digging into root causes, and seeing fixes through to resolution.

This is a collaborative, high-visibility role where you will work closely with Development, Design, Product, and Account Management teams to deliver outstanding outcomes for end users.

Key responsibilities

• Provide L1 and L2 application support for business software — triaging, troubleshooting, and resolving complex user issues end-to-end
• Conduct thorough root cause analysis on recurring incidents and implement lasting solutions
• Write and execute SQL queries to investigate data issues, validate fixes, and produce ...