Ask JPMC Technology Support II
JPMorgan Chase • Columbus, OH • Posted July 22, 2026
Position Overview
Join our team as a Technology Support Associate!
As a Technology Support Associate in Human Resources, you will triage and prioritize technology tickets based on business impact, lead fast-paced incident calls with internal and external teams, and facilitate collaboration across Technology, Product, Business, and Communications partners. You will drive issues to resolution while maintaining real-time communication updates, create internal documentation for new or unique issues, and provide occasional white-glove support for sensitive matters requiring discretion and exceptional attention to detail. Success in this role requires strong analytical problem-solving skills, the ability to manage work within prescribed SLAs, and a self-directed approach to maintaining operational stability and continuous improvement.
**Job Responsibilities**
+ Triage incoming technology tickets and determine the order in which they are addressed based on business impact, resolving issue...
As a Technology Support Associate in Human Resources, you will triage and prioritize technology tickets based on business impact, lead fast-paced incident calls with internal and external teams, and facilitate collaboration across Technology, Product, Business, and Communications partners. You will drive issues to resolution while maintaining real-time communication updates, create internal documentation for new or unique issues, and provide occasional white-glove support for sensitive matters requiring discretion and exceptional attention to detail. Success in this role requires strong analytical problem-solving skills, the ability to manage work within prescribed SLAs, and a self-directed approach to maintaining operational stability and continuous improvement.
**Job Responsibilities**
+ Triage incoming technology tickets and determine the order in which they are addressed based on business impact, resolving issue...