Position Overview
We are looking
for an
Assistant Manager, Dining Reservations to join our team!
Job Responsibilities
Oversee daily dining reservations operations to ensure seamless, accurate, and efficient guest booking experiences across all restaurants and outlets.Lead, coach, and motivate the Dining Reservations team to deliver warm, professional, and ShangriLastyled service at all times.Manage reservation systems, seating plans, and guest profiles to optimise table allocations and maximise revenue.Handle VIP, special requests, large group bookings, and complex reservations with care, attention, and discretion.Liaise closely with Restaurant Managers, Culinary teams, and Front Office to ensure smooth coordination and consistent guest experiences.Monitor reservation demand, peak periods, and guest trends, providing insights and reports to support operational planning.Resolve g...