Assistant Manager Guest Relations

Assist in managing the daily operations of the Guest Relations team.

Greet and engage VIPs longstay guests and repeat visitors to ensure a personalized experience.

Handle guest feedback and complaints efficiently ensuring prompt resolution and followup.

Support in coordinating special requests amenities and celebrations (e.g. birthdays anniversaries).

Collaborate with Front Office Housekeeping F&B and other departments to enhance guest satisfaction.

Ensure accurate guest profile updates and usage of guest preference data.

Monitor guest satisfaction scores and implement improvement strategies.

Coach and mentor Guest Relations team and other Front Office staff on service standards and guest engagement.

Maintain a strong presence in the lobby and other guest areas.

Uphold brand standards and ensure consistent delivery of servic...