Associate Consultant

**Job Summary:
**Responsibilities:
- Act as the primary point of contact for Spanish-speaking clients seeking technical assistance and support.
- Communicate with English-speaking customer fluently at the C1 level to understand and address their technical needs.
- Diagnose and troubleshoot technical problems, providing step-by-step guidance to end-users.
- Escalate complex technical issues to appropriate cross-functional teams: Sessions, Signaling, Apps support teams for further investigation and resolution.
- Log all support requests and interactions in the ticketing system, ensuring accurate and detailed documentation.
- Maintain and update knowledge base articles in English to facilitate efficient issue resolution and self-service options for end-users.
- Collaborate with other team members to address common technical challenges and share best practices.
- Assist in onboarding new employees, setting up workstations, and providing orientation to...