Associate Director, Business Support

About The Role

To lead and drive end-to-end business support strategy, ensuring operational excellence, strong stakeholder management, and achievement of business targets across banca partnership sales channels.

Leadership & Strategy

• Provide strategic direction for Business Support functions across sales, operations, and servicing
• Drive continuous improvement initiatives to enhance efficiency, turnaround time (TAT), and customer experience
• Lead transformation, automation, and process optimization initiatives
• Establish governance and ensure adherence to internal policies and regulatory standards

Business & Sales Support Oversight

• Oversee end-to-end sales support operations ensuring smooth case processing and target achievement.
• Ensure timely resolution of escalations, complaints, and operational issues
• Monitor deferment, outstanding, and pending cases at a portfolio ...