Associate Operations Analyst

Manulife • Quezon City, Metro Manila • Posted June 30, 2026

Position Overview

The Associate Operations Analyst is responsible for managing onboarding, offboarding, and access requirements for Canadian teams, ensuring timely and accurate support aligned with service level agreements. The role involves handling incident tickets, maintaining documentation, and coordinating with various internal and external teams to resolve access-related issues. It also includes identifying opportunities for process automation, supporting technical documentation efforts, and participating in project planning.

Responsibilities

  • Manage onboarding, cross-boarding, and offboarding activities for Canadian teams, ensuring completion within established timelines and service standards.
  • Coordinate access provisioning and troubleshoot access-related issues in collaboration with GBS/Genpact and other support teams.
  • Monitor the support mailbox consistently and respond to inquiries in a timely and professional manner.
  • Assign and manage ServiceNow r...