Associate, Operations Control Centre 1

Select how often (in days) to receive an alert:

To provide prompt and service-oriented support to customers and driver-partners through real time monitoring, coordination and execution of transport operations.

Operational & Communication Management

• Handle inbound/outbound calls and respond to customers, vendors, stakeholders, management promptly across platforms (WhatsApp, Teams, Email).
• Ensure accurate and timely updates in booking systems and maintain documentation for audits.
• Communicate job details and instructions clearly to driver-partners, customers and stakeholders
• Provide constructive feedback to improve operational workflows and participate in projects, including UAT.
• Monitor and coordinate trip assignments effectively according to operational KPI
• Manage bookings, amendments, cancel...