Associate Support Engineer-2

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

As an Associate Support Engineer, you will provide basic technical support and troubleshooting to customers, ensuring a high level of customer satisfaction. This role involves collaborating with senior support engineers and managers to handle customer accounts and resolve technical issues efficiently.

Key Responsibilities:

Resolve customer issues using existing resources, like Knowledge Article, on first contact or escalate to Support Engineers.

Assist in providing basic support and troubleshooting for clients, escalating complex issues to technical support engineers as needed.

Collaborate with support engineers on the team, technical support engineers and managers to manage customer accounts and resolve technical support issues.

Follow standard practices in the documentation of customer interactions, issues, and resolutions in...