Associate Vice President – Training

InnoQuest is hiring on behalf of a leading client in the Healthcare BPM/BPO industry for the position of Assistant Vice President Global Business Training (Voice CX) based in Bangalore.

Mandatory Ask :

1. Open for US shifts.

2. Candidates must come from International CX BPO backgrounds only and must be from U.S business Training/ Hiring background.

3. Candidates ideally managing large-scale Business Training operations for Voice Businesses with Voice KPI metrics.

4. Minimum 3+ years as Sr. Director within the same organization.

Roles & Responsibility :

1. Training Strategy & Leadership:

1. Define and execute a global training strategy aligned with business objectives, client requirements, and operational KPIs.

2. Lead end -to-end training lifecycle across large voice -based BPO operations (new hire, refresher, leadership development).

3. Drive standardization and scalability of training fr...