Associate/Director, Global Service Delivery

Associate/Director, Global Service Delivery

Role Overview

We are seeking an experienced service delivery leader to oversee the delivery of business-critical services across a global customer portfolio. This role is responsible for driving operational excellence, enhancing customer experience, leading geographically dispersed teams, and ensuring service delivery aligns with business objectives and commercial goals.

Key Responsibilities

• Develop and execute the global service delivery strategy to support business growth and operational excellence.
• Lead end-to-end service delivery across multiple regions, ensuring consistent service quality and customer satisfaction.
• Establish governance frameworks, service standards, KPIs, and SLAs to drive operational performance and ensure service commitments are achieved.
• Standardize service delivery processes, tools, and best practices to improve scalability, efficie...