AVP, Customer Support and Training

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high caliber professional to join our team as AVP, Customer Support and People Experience. In this role, you’ll help drive better customer outcomes by ensuring the Complaints KPI is consistently met, strengthening frontline capability through knowledge management and targeted learning, and improving iNPS by translating complaint insights and iNPS detractor reviews into practical actions. You’ll work closely with Team Managers, SMEs and cross-functional partners to embed consistent, high-quality customer responses and prevent repeat issues.

In this role you will:

• Ensure the ...