AWS Engineer
hays-gcj-v4-pd-online • Birmingham, England • Posted June 19, 2026
Position Overview
We’re supporting a major programme seeking an experienced AWS Contact Centre Engineer to take ownership of an existing Amazon Connect environment while supporting a transition to a new contact centre platform.
This is a hands-on contract role where you will play a critical part in stabilising live services, capturing technical knowledge, and ensuring a smooth platform transition.- Outside IR35
- Hybrid working 1–2 days per month on site
- 3 - 6 Month contract
The Role (Outside IR35)
You will be responsible for maintaining and supporting a live Amazon Connect estate while leading a structured handover. Alongside BAU responsibilities, you will contribute to the transition into a new contact centre platform (CXone), ensuring continuity and a well-documented, supportable environment.
Key Responsibilities
Provide day-to-day support across Amazon Connect voice, email and chat channels Manage BAU activity, including incid...
This is a hands-on contract role where you will play a critical part in stabilising live services, capturing technical knowledge, and ensuring a smooth platform transition.- Outside IR35
- Hybrid working 1–2 days per month on site
- 3 - 6 Month contract
The Role (Outside IR35)
You will be responsible for maintaining and supporting a live Amazon Connect estate while leading a structured handover. Alongside BAU responsibilities, you will contribute to the transition into a new contact centre platform (CXone), ensuring continuity and a well-documented, supportable environment.
Key Responsibilities