Bilingual Customer Service Supervisor: Process Improvement

Celanese is seeking a Customer Service Supervisor in Mexico City to lead a team responsible for perfect order fulfillment and ensuring compliance with service-level agreements. Candidates should be fluent in English and Spanish, and possess significant customer service experience.

This role involves managing customer relations, addressing complaints, and driving performance metrics.

The ideal candidate will have a proactive personality and a strong focus on customer satisfaction, supported by leadership experience and relevant educational background.