Bilingual IT Helpdesk Technician
ICONMA, LLC • United States, United States • Posted July 22, 2026
Position Overview
Our Client, a Business Maunufacturing and Supply company, is looking for a Bilingual IT Helpdesk Technician for their Painted Post, NY location. Responsibilities:
+ Responds courteously and promptly to user phone calls, live chats, incoming tickets, and other assigned service channels.
+ Effectively use ServiceNow to manage tickets throughout their lifecycle.
+ Contribute towards meeting or exceeding SD metrics, targets and goals.
+ Follows all client IT policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management.
+ Execute Knowledge Base (KB) articles to provide effective and timely analysis, troubleshooting and accurate resolution/routing of technical incidents and requests.
+ Provide KB feedback to improve articles.
+ Interact with vendor technical support to ensure effective resolution of 3rd party services.
+ Actively maintain tickets according to ...
+ Responds courteously and promptly to user phone calls, live chats, incoming tickets, and other assigned service channels.
+ Effectively use ServiceNow to manage tickets throughout their lifecycle.
+ Contribute towards meeting or exceeding SD metrics, targets and goals.
+ Follows all client IT policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management.
+ Execute Knowledge Base (KB) articles to provide effective and timely analysis, troubleshooting and accurate resolution/routing of technical incidents and requests.
+ Provide KB feedback to improve articles.
+ Interact with vendor technical support to ensure effective resolution of 3rd party services.
+ Actively maintain tickets according to ...