Bilingual Plan Design Quality Analyst

Manulife • Halifax Regional Municipality, Nova Scotia • Posted June 24, 2026

Position Overview

The Group Benefits (GB) Plan Design Quality Analyst is part of the Operations Integrity Quality team and plays a key role in ensuring accuracy, compliance, and consistency in new plan setups and plan amendments. This role focuses on quality assurance activities to ensure adherence to established processes, client service standards, regulatory requirements, and risk controls.

Position Responsibilities:

  • Perform quality reviews of system configurations and documentation completed by Plan Design Installation Administrators.
  • Communicate audit findings, trends, and recommendations to Plan Design teams and leadership.
  • Identify recurring issues and improvement opportunities through data analysis and trend reporting.
  • Stay informed of updates to policies, procedures, systems, and regulatory requirements.
  • Initiate and support process improvements to align team capabilities with current and future business needs.
  • Participate in calibra...