Bilingual Sr. Client Care Support - Visaaccess (Bogotá)

This role is an individual contributor with a focus on analyzing technical complaints and providing first level support to both Internal and External staff worldwide.

The team also provides access controls designed to enroll, update, delete and audit both Internal and External profiles.

Responsibilities

• Process urgent requests for password resets and account enablement’s to minimize downtime for both Internal and External staff worldwide.
• Assists in coordinating internal resources to accomplish Visa and Client objectives and ensure Client experience standards are met.
• Provide information, direction and education to Clients regarding the various Visa Portals, products and services, ensuring understanding of best practices regarding usage and functionality.
• Able to shift priorities as needed and demonstrate proactive willingness to help others, to ensure customer expectations are exceeded and advocate on behalf of the Clients. ...