Billing Customer Service Specialist

Salt is looking to hire a ‘Billing Customer Service Specialist’ to manage billing and subscription inquiries, resolve payment discrepancies, and provide clear communication around financial policies. This role involves investigating transaction issues, analyzing user feedback to improve billing processes and collaborating cross-functionally with Finance and Engineering teams to enhance system performance and support revenue growth. This is a one-year contract position based in Singapore.

• Billing Inquiry Resolution: Serve as the primary point of contact for all user inquiries related to billing, payments, refunds, and subscriptions, providing timely and accurate resolutions via email, chat, and other channels.


• Payment Issue Investigation: Investigate and troubleshoot payment discrepancies, transaction failures, and other billing-related issues by working with internal systems and external payment partner...