Position Overview
Key Responsibilities
Document Review (QA)
Ensure BMS documents are reviewed periodically by Area Experts and OwnersEnsure documents are free from errors before uploading to the BMS by:Liaising with GSS Marketing and Communications Team in proofreading and correcting spelling and grammatical errorsReformatting documents to ensure consistency with BMS InstructionsProper documentation of changes and revision commentsBusiness Process Review
Work with area owners and key stakeholders in the review of critical business processes and systems to identify process gapsDevelop accurate process maps to identify workflows, information dependencies, bottlenecks, decision-making points and client requirementsUndertake best practice gap analysis and support area owners and key stakeholders in resolving process issues identified by the process reviewDevelop necessary documentations, (e.g. procedures, gu...