Builder Communications Agent

Position Summary

We are looking for a Builder Communications Agent with a proactive and customer-focused mindset to join our team. You will play a key role in delivering a smooth experience for our customers by managing the email queue, triaging incoming requests, responding within SLA, and routing inquiries to the appropriate internal teams.

Job Details

• Work from Home
• Monday to Fridays | 09:00 PM to 06:00 AM (PH Time)

Key Responsibilities

• Monitor and manage the Builder email queue throughout the day
• Respond to customer emails within established SLAs, professionally and accurately
• Triage incoming requests and determine the right course of action — handle, route, or elevate
• Route emails to the appropriate internal teams (Support, Account Managers, Implementation Specialists) when needed
• Keep communications and ticket handling organized and well-documented