Business Analyst Functional Analyst ServiceNow Consultant

Mission Overview:

This is a consultancy mission at a client site, where you will represent Keystone Solutions as a Business Analyst / Functional Analyst for ServiceNow. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise and our values to every engagement.

Responsibilities:

• Identify and understand business/client needs with a focus on client centricity, challenge requirements when necessary, and help the business reflect on needs regarding the fit with the tool (functional and technical feasibility) and tooling strategy. Obtain formal validation of collected requirements using mock-ups and visuals.
• Define and analyze the business model using modeling techniques and methods such as Aris and UML diagrams. Understand end-to-end processes and data flow, analyze and document new processes and data models in ServiceNow.
• Analyze and translate business/client ne...