Business Analyst

• Provide business insight through metrics, reporting, and variance analysis coming from in-depth analysis
• Prepares, develops and analyses daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service programs
• Perform market analysis in supporting business decision making
• Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Analyze and present relevant data in easy to understand format/dashboards or file automation to aid timely decision making, provide insightful discoveries and recommendations and optimize processes
• Detail oriented, independent, proactive and able to work under pressure to meet deadlines
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