Business Consulting - CX Support

EY • Bangkok, Bangkok • Posted June 23, 2026

Position Overview

Job Title: CX Support Consultant


Role Overview

The CX Support Consultant is responsible for supporting customer experience (CX) operations by handling customer issues, coordinating with internal teams, and ensuring service quality meets defined standards. The role focuses on operational execution, issue resolution, and continuous improvement of customer journeys.

Key Responsibilities

  • Provide day-to-day customer experience support across multiple channels ( call center, email, chat, digital platforms)

  • Handle and resolve customer issues, inquiries, and complaints in a timely and professional manner

  • Analyze customer feedback, tickets, and service data to identify recurring issues and improvement opportunities

  • Coordinate with internal teams (IT, Operations, Product, Marketing) to support issue resolution and service enhancements

  • Support CX process documentation, service workflows,...