Business Consulting - Service Design (Senior to Consultant)

EY • Bangkok, Bangkok • Posted July 21, 2026

Position Overview

Job Title: Service Design Consultant


Role Overview

The Service Design Consultant supports day-to-day operations by handling product-related issues, coordinating with technical teams, and ensuring stable product performance and customer satisfaction.

Key Responsibilities

  • Provide operational support / service design for digital products and platforms

  • Analyze and triage product issues, defects, and enhancement requests

  • Coordinate with Engineering, QA, and IT teams for issue resolution

  • Support release activities, UAT, and post-release monitoring

  • Maintain product documentation, FAQs, and support knowledge base

  • Track incidents, defects, and service requests through ticketing tools

  • Prepare product performance and issue reports for stakeholders

    • Qualifications & Skills

  • Bachelor’s degree in IT, Engineering, Business, or relate...