Call Center Agent

Key Responsibilities:
- Handle inbound voice calls with professionalism and empathy
- Support customers with:
- Credit Cards (including lost/stolen reports)
- Checking & Savings Accounts
- Debit Cards
- Online & Mobile Banking
- Bill Pay & Mobile Deposits
- Loans & Mortgages
- Other voice-related tasks as assigned
- Inform customers of account status and process maintenance requests (e.g., payments, balance transfers)
- Assist with escalations and ensure timely resolution
- Accurately document all interactions in client systems
**Requirements**:
- 6-9 months of call center experience
- Fluent in English (B2+ to C1 level)
- Must reside within 1.5 hours of the site
- Comfortable with 10-hour shifts
- Strong customer service, communication, and problem-solving skills
- Ability to follow client systems, policies, and compliance standards
Pay: $13,****** per month
**Experience**:
- Call Center: 1 year...