Call Center Representative (ONSITE)

LOCATION

Sydney, NS

POSITION OVERVIEW

MCI is a fast‑growing tech‑enabled business services company delivering customer experience (CX), business process outsourcing (BPO) and related services across multiple industries. We are seeking onsite call center representatives to support inbound and outbound customer service and sales projects. The role includes handling customer inquiries, upselling products, and maintaining a high level of service quality.

POSITION RESPONSIBILITIES

Handle inbound and outbound calls to support customer service, technical support, and sales interactions. Interact with hundreds of customers weekly to resolve issues, sell new products, and deliver best‑in‑class experience.

• Conduct courteous, timely, and professional customer interactions.
• Achieve first‑call resolution through problem‑solving and effective call handling.
• Research systems for missing information and coordinate wi...