Call Center Support Engg (Santiago)

Overview

Call Center Support Engg from Chile.

Responsibilities

• Handle a large volume of inbound and outbound calls in a timely manner.
• Follow communication scripts and use knowledge of the company’s products and services to go off‑script when necessary.
• Identify customer needs, research issues, resolve complaints, and provide solutions.
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow‑ups with the escalation team.
• Recommend improvements for systems and processes to boost organizational efficiency.
• Memorize scripts for products and services, and refer to them during calls.
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportu...