Capitán Botones (Isla Mujeres)

Job Details

Job Category: Rooms & Guest Services Operations

Location: Almare Luxury Collection Isla Mujeres Adult All-Inclusive, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico.

Schedule: Full Time

Position Type: Non-Management

Responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Contact appropriate individual or department to resolve guest calls, requests, or problems.
• Follow up and ensure that any outstanding requests are resolved.
• Advise guest of any messages received.
• Verify and adjust billing.
• Operate telephone switchboard station.
• Monitor busy or unanswered lines, check back with callers on hold to update status, take messages.
• Activate and deactivate guest room message lights.
• Transfer guests with internet access issues to internet service provider's customer support line.
• Assist c...