Captain Waiter/Waitress

Job Overview

Promote and ensure guest satisfaction through prompt, courteous service and strong team leadership, maintaining a positive image in all guest interactions.

Manage floor operations efficiently, ensuring all operating standards align with the Departmental Operations Manual and established service levels. Assign responsibilities to team members and monitor their performance to maintain service quality and outlet standards. Maintain the outlet’s cleanliness and organization in both front and back of house areas, liaising with Housekeeping and Stewarding to ensure cleaning schedules are adhered to.

Handle all guest complaints, requests, and inquiries regarding food, beverage, and service with professionalism and discretion. Oversee inventory management, including monthly and quarterly checks on operating equipment and supplies, and control requisitioning and storage procedures. Liaise with Kitchen and Beverage departments on daily operations, qualit...