Case Management Advisor (Shared Services)
Futura Design • Solihull, West Midlands (County) • Posted July 17, 2026
Position Overview
Our OEM Client based in Solihull, is searching for a Case Management Advisor (Shared Services) to join their team, Inside IR35. This is a contract position with a proposed end date of 12th January 2027.
Umbrella Pay Rate: £23.60 per hour.
Role Purpose:
The Case Management Advisor is responsible for managing employee and manager queries through to resolution, ensuring a high-quality customer experience, compliance with company policies, and adherence to service level agreements. The role acts as a key point of contact for People Chapter, Payroll, Workforce Operations, and employee relations enquires, providing advice, guidance, and case coordination while maintaining accurate records within the case management system.
Responsibilities:
Case Management:
Manage a portfolio of employee and manager cases from receipt through to resolution.
Ensure all cases are accurately logged, categorised, prioritised, and updates within the case management sys...
Umbrella Pay Rate: £23.60 per hour.
Role Purpose:
The Case Management Advisor is responsible for managing employee and manager queries through to resolution, ensuring a high-quality customer experience, compliance with company policies, and adherence to service level agreements. The role acts as a key point of contact for People Chapter, Payroll, Workforce Operations, and employee relations enquires, providing advice, guidance, and case coordination while maintaining accurate records within the case management system.
Responsibilities:
Case Management:
Manage a portfolio of employee and manager cases from receipt through to resolution.
Ensure all cases are accurately logged, categorised, prioritised, and updates within the case management sys...