Change Management Specialist (ITSM)

Change Management Specialist

Change Management Specialist within IT Service Management (ITSM) plays a critical role in ensuring that organizational changes to IT systems, processes, and services are introduced in a controlled, efficient, and risk mitigated manner. This position is responsible for overseeing the lifecycle of IT changes, from initiation through approval, implementation, and post deployment review. The role requires a blend of technical understanding, process discipline, stakeholder management, and communication skills to balance agility with stability in IT operations.

Responsibilities

• Establish and enforce ITSM change management policies, standards, and procedures.
• Ensure all changes are logged, categorized, prioritized, and tracked within the ITSM tool.
• Chair or support Change Advisory Board (CAB) meetings, facilitating discussions between stakeholders to assess risks, impacts, and benefits of proposed changes...