Chargeback Analyst

If you like digging into transactions, spotting patterns others miss, and turning messy dispute data into a clear story, this one’s for you.

What You'll Do

Analyze disputes and chargeback flows to decide the right action

Investigate cases end-to-end (transaction timeline, evidence, money flow, root cause)

Build and review representment/defense cases — clear, well-documented, win-oriented

Dig into data to find patterns, fraud signals, and process gaps worth fixing

Use (and help improve) our AI/automation tooling to handle disputes faster and smarter

Partner with teams across CloudWalk (Risk, Compliance, Product, Data, Engineering)

What we need from you

Comfortable using LLMs/AI tools in your daily work — and curious about agent frameworks (LangChain, Mastra, etc.)

Some coding/scripting comfort (reading code, SQL, light automation) — you don’t need to be an eng...