Claims Assessor

Sun Life • Hong Kong, Kowloon • Posted July 08, 2026

Position Overview

Job Description

:

We are seeking a detail-oriented and customer-focused Claims Assessor to evaluate and process minor life accident, and life medical claims with accuracy and efficiency. The role is responsible for delivering fair and timely claims decisions while ensuring compliance with policy provisions, internal guidelines, and regulatory requirements.

Responsibilities

  • Process and approve minor claims in accordance with company's service standards, procedures and guidelines

  • Verify policy coverage, claimant eligibility and supporting documentation

  • Communicate claim decisions, requirements and outcomes clearly and professionally to policyholders and relevant stakeholders

  • Maintain complete and accurate claim records

  • Escalate complex or high-risk claims to senior assessors for guidance and approval

    • Requirements

  • Bachelor's degree in Insurance, Health Administration, Insurance or a r...