Claims & Recoveries Officer
Confidential • Australia, New South Wales • Posted July 17, 2026
Position Overview
About the Role:
Carbiz is seeking motivated, energetic, and organised Claims & Recoveries Officers to join our growing team. In this role, you’ll manage a portfolio of accident replacement and credit hire claims, working closely with insurers, customers, and third parties to negotiate outcomes and ensure timely recoveries.
You’ll play a key role in supporting Carbiz’s accident management process, contributing directly to positive customer outcomes and business performance.
Key Duties & Responsibilities:
Carbiz is seeking motivated, energetic, and organised Claims & Recoveries Officers to join our growing team. In this role, you’ll manage a portfolio of accident replacement and credit hire claims, working closely with insurers, customers, and third parties to negotiate outcomes and ensure timely recoveries.
You’ll play a key role in supporting Carbiz’s accident management process, contributing directly to positive customer outcomes and business performance.
Key Duties & Responsibilities:
- Speak with customers, insurers, and third parties over the phone to understand their situation and help progress their claim.
- Manage a portfolio of customer cases, ensuring each person receives timely support and clear communication.
- Look after a ledger of rental invoices, checking details and ensuring everything is processed accurately.
- W...