Claims Recovery Officer – First Assurance Kenya at Absa Bank Limited

Confidential • Kenya, Kenya • Posted July 25, 2026

Position Overview

Job Description


  • Receiving demand letters from the Third-party insurer where FAK clients are to blame and actioning as per the knock for agreement.

  • Appointment of service providers to handle Third Party recovery matters as per policy and maintenance of a register for such appointments.

  • Responding to advocates correspondence and ensuring up to date information is in each file.

  • Ensure recovery of matters where Third Party are to blame for a loss and update the register.

  • Triannual review of advocate status report and ensuring the files are up to date.

  • Ensuring payments of service providers are raised in good time, authorized and forwarded to Finance Department.

  • Preparing recovery reports & opinions.

  • Approving all recovery debits as per the approval limits

  • Reviewing the external advocates fees to ensure that the fee notes are raised as per remuneration order.

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