Claims Risk and Performance Manager

Your New Role

Claims Risk & Resilience (including FWA)

Location and Workstyle

Hybrid and permanent. Open to Hong Kong, Singapore, and Malaysia. Flexible working options are available.

Overview

Own and drive Claims Risk and Performance outcomes. Lead the Claims Risk & Resilience (CRR) function to develop claims‑led risk intelligence, identify risks, inform mitigation strategies, and improve portfolio quality. Use claims data and insights to improve performance, control costs, enhance operational efficiency, and deliver better portfolio outcomes.

Responsibilities

• Drive the CRR strategy and roadmap, ensuring claims‑led risk intelligence informs decision‑making.
• Develop and maintain risk intelligence and tools that support prevention and mitigation across the insurance life cycle.
• Optimize Fraud, Waste & Abuse (FWA) detection using data and technology.
• Manage external investigation pan...