Client Care Manager

Role Description

The Client Care Manager owns the post-placement client experience — from handoff after acquisition through placement support, replacements, rescreening, and the full protection period that follows. You are the family's single point of accountability after handoff: responsive, organized, and calm under pressure.

What you’ll own

• Client relationships after acquisition handoff — every family kept informed, every concern tracked, every next step clear
• Placements, replacements, and rescreening coordinated within service windows
• The client record in our CRM — one source of truth, no duplicate entry
• Early detection of post-placement issues; resolution before they escalation
• The Six‑Month Protection Standard™ honored in full

What you bring

• Experience in client success, account management, customer care, or post‑sale support; staffing or services experience is a plus <...