Client Care Representative - US Member Services

Sun Life • Taguig, Metro Manila • Posted June 03, 2026

Position Overview

Job Description

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As a US Member Support Representative, you will be responsible for handling member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up. Some inquiries will involve aspects of their group benefits plan like their eligibility, coverage and claims.

RESPONSIBILITIES:

  • Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up.
  • Effectively listen to members and determine the best course of action.
  • Empathetically assist the member through the claims process.
  • Achieve productivity, scheduled adherence and quality assurance expectations
  • Commit to a scheduled environment
  • Must be available to work overtime during the peak periods
  • Must be able to work during standard hours of operation…. working night shifts
  • Will contribute to maintain a positive, fri...