Client Engagement Agent - Part Time - Emirati

Closing date:
Number of positions: 1
Recruiter name: Reem Mansoor
Reference number: 71499

Workplace Type:

Mediclinic Al Ain Hospital| Abu Dhabi | United Arab Emirates

MAIN PURPOSE OF JOB

Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfaction

KEY RESPONSIBILITY AREAS

Attend to all incoming telephone calls promptly, efficiently and in a professional manner

Schedule appointments according to set procedures and policies

Document all interactions and activities relevant to the call and uses appropriate Wrap-up code

Conduct all outbound calls in an efficient, effective and professional manner

Transfer calls correctly to the appropriate staff and/or extensions as needed and required

Inform and provide information regarding ...