Client-Focused Tech Support Specialist (Payments Platform)

Sutherland, located in Colombia, is seeking a Technical Support Specialist to serve Thredd clients and ensure they receive exceptional support. The role involves understanding customer journeys, maintaining ownership of client requests, and analyzing transaction data.

The ideal candidate must have strong analytical skills, effective communication, and the ability to adhere to defined processes. This position plays a vital role in enhancing customer satisfaction and service quality.